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Support

Contact

Existing services should open an account ticket so routing, billing, and panel context stay attached. Use the channels below for general questions, sales, or community updates.

Discord

Fast answers from staff and the community, release notes, and maintenance windows when we post them.

Join Discord

Email

[email protected] for technical support and billing questions. Sales and partnerships: [email protected].

Help center

Curated articles for provisioning, billing quirks, panel workflows, and common Minecraft stack issues.

Browse guides

Service status

HetrixTools hosts our public uptime and incident log. Check there before opening a ticket if you suspect a platform-wide event.

Open status page